Introduction

InzuHub (“InzuHub”, “we”, “us”, or “our”) provides a stays and property management platform for hosts, property managers, and their teams. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, applications, and related services (together, the “Services”). InzuHub operates from Kigali, Rwanda and Nairobi, Kenya, and is committed to handling your data responsibly and in line with applicable data protection laws.

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

Information We Collect

We collect information you provide directly, information generated as you use the Services, and information from third parties. This may include account details such as your name, email address, phone number, and business information; property and operational data you enter, including listings, tasks, inventory, expenses, and revenue; guest information submitted through QR access and request flows; and communications you send to us.

We also automatically collect technical data such as device identifiers, IP address, browser type, pages visited, and usage patterns through cookies and similar technologies.

How We Use Your Information

We use personal information to provide, operate, and improve the Services; to create and manage accounts; to process subscriptions and payments; to respond to requests and provide support; to send service-related and, where permitted, marketing communications; to monitor and secure the platform; and to comply with legal obligations. We may also use aggregated or de-identified data for analytics and product development.

Data Sharing & Disclosure

We do not sell your personal information. We may share data with trusted service providers who help us operate the Services (such as hosting, payment processing, and analytics providers), with other users of your account as needed to deliver the Services, and where required by law, regulation, or valid legal process. In the event of a merger, acquisition, or asset sale, information may be transferred subject to this policy.

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, or misuse. While we work to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable law, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at hello@inzuhub.com. We will respond within the timeframes required by applicable law.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and understand how the Services are used. You can control cookies through your browser settings, though disabling some cookies may affect how the Services function.

International Data Transfers

We operate across Rwanda and Kenya and may use service providers located in other countries. Where personal information is transferred across borders, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.

Children’s Privacy

The Services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at hello@inzuhub.com.